On September 15, 2010, the Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA). These regulations clarify and update the requirements for selling tickets for assigned seating at events such as concerts, plays, and sporting events.
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Effective March 15, 2011, the regulations require that:
- Venues sell tickets for accessible seats in the same manner and under the same conditions as all other ticket sales. This means that tickets for accessible seats must be sold:
- During the same hours;
- Through the same methods of purchase (online, through a box office, over the phone, directly or through third-party vendors); and
- During the same stages of sales (pre-sales, promotions, general sales, wait lists, or lotteries).
- When a venue provides tickets to a third-party ticket vendor (for example Ticketmaster) to sell, the venue must include comparable tickets for accessible seats.
- Venues provide the same information about accessible seats as is provided about non-accessible seats, using the same text and visual representations.
- Venues not release tickets for accessible seating to persons who do not require accessible features before:
- All non-accessible tickets (excluding luxury boxes, club boxes,or suites) have been sold
- All non-accessible tickets in a designated seating area have been sold and the tickets for accessible seating are being released in the same designated area; or
- All non-accessible tickets in a designated price category have been sold and the tickets for accessible seating are being released within the same designated price category.
- An individual who has purchased a non-accessible seat through the secondary market but needs an accessible seat be permitted to exchange the ticket for an accessible seat in a comparable location, if one is available.
If you believe a venue has violated your right to equal access to event tickets, Call us to evaluate your claim.